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FAX Number: (626) 363-9390

In order for us to expedite your request for repair service of your CTX product, please complete the following form in its entirety. Also a copy of original proof of purchase or invoice MUST be faxed to the above fax number together with an ID number which will be given to you after you complete the form.
Be advised that you will receive an RMA number and complete instructions via fax or e-mail once both items are received by CTX. Please allow 48 hours (exclude holidays and weekends) for the RMA. Thank you for your time.

RMA Product Requirements:
CTX will not accept any return product for repair without a valid RMA number. RMA number must match serial number. RMA number expires 10 business days after being issued. If customer doesn't returns the unit within 10 business days, customer needs to apply for a new RMA number.

Due to necessity of testing repaired/replaced unit(s), please expect at least 3 working days prior to pick up/shipment of the repaired/replaced unit(s). 

Step 1
Fill out RMA Request Form
Step 2 Fax proof of purchase or invoice with ID number to 626-363-9390
(ID number will be given to you after you complete the form)
RMA Request Form

* required fields
Contact Information

* Country:

* First Name:

* Last Name:
* Address 1:
Address 2:
(No P.O. Boxes Accepted)
* City:
* State:
* Zip Code:
* Phone:
( ) - ext.
( ) -
Product Information
* Purchase Date:
/ /
* Purchase From:
* Model:
(See back of Monitor)
* Serial Number:

(See back of Monitor, 11 digits above barcode)
Operating System:
(Windows 98/NT/2000/XP, Mac, etc.)
* Problem Description:
(Please describe in detail what is the problem.)


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