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Preparing your monitor for return
for service.

 

 

 

BOX or CARTON

  1. When returning a product back to CTX it should be boxed and packed in the original packing to prevent damage in transit. If original is not available a comparable corrugated box/carton and foam packing should be used to prevent damage to the product during shipping. Damaged product will be refused.
     

  2. Large multimedia CRT monitors (29" and up) must have the original packing and be palletized to prevent damage to the product. CTX will not accept this product in any other packing.

SINGLE PACKAGE SHIPPING

  1. CTX recommends the use of the original corrugated box/carton and foam packing.
     

  2. If original corrugated box/carton is not available, pack in a double walled corrugated box/carton which can with stand the weight of the product.

  3. There must be 3-4 inches of space between the product and the walls of the corrugated box/carton on all 6 sides of the product.
     

  4. The space is to be filled with foam packing which is recommended by the standard carrier packing instructions being used. The foam must be able to withstand the weight of product if the product is dropped.
     

  5. When asked to include monitor accessories (video cables, power cords, AC adapters, etc.), with the product do put those items to rear of the product away from the screen/CRT. Bases must be removed from the monitor during shipping. The base may be put on top of the monitor if packing and space allow (exclude LCD panels).
     

  6. For best results contact your carrier for their packing and shipping guide lines.

 

The following are not recommended for packing.

  • Newspaper Clothing

  • Popcorn size foam Blankets

  • Inflatable plastic bags Broken pieces of hard formed foam

  • Bubble Wrap (may be used if a enough will fill the space indicated in conjunction with foam) Pieces of a corrugated box or carton
     

Standard Carriers

Freight Carriers

UPS

FedEx

Small Parcel

US Postal

Watkins

Bullet

FedEx Freight

Pallet Required

14" CRT

Yes

Yes

Yes

NR

NA

NA

NA

NA

15" CRT

Yes

Yes

Yes

NR

NA

NA

NA

NA

17" CRT

Yes

Yes

Yes

NR

NA

NA

NA

NA

19" CRT

Yes

Yes

Yes

NR

NA

NA

NA

NA

15" LCD

Yes

Yes

Yes

NR

NA

NA

NA

NA

17" LCD

Yes

Yes

Yes

NR

NA

NA

NA

NA

18" LCD

Yes

Yes

Yes

NR

NA

NA

NA

NA

19" LCD

Yes

Yes

Yes

NR

NA

NA

NA

NA

21" LCD

Yes

Yes

Yes

NR

NA

NA

NA

NA

23" LCD

Yes

Yes

Yes

NR

NA

NA

NA

NA

The following CTX products require freight shipping and handling to prevent shipping damage.

21" CRT

NR

NR

NR

NR

Yes

Yes

Yes

Recommended

29" CRT

NR

NR

NR

NR

Yes

Yes

Yes

Yes

34" CRT

NR

NR

NR

NR

Yes

Yes

Yes

Yes

36" CRT

NR

NR

NR

NR

Yes

Yes

Yes

Yes

38" CRT

NR

NR

NR

NR

Yes

Yes

Yes

Yes

NR Not Recommended          NA Not Applicable



CARTONS ON PALLETS

  1. Palletized shipments are to be stretch wrapped or banded. All large multimedia CRT monitors are to be shipped on a pallet at all times, wrapped or banded, no exceptions. CTX reserves the right to refuse any large multimedia product(s) not palletized.
     

  2. All pallets are to be clearly labeled with the RMA (Return Merchandise Authorization) number. If a pallet consists of more than one RMA #, make sure that all RMA #s are labeled on the pallet..
     

  3. Make sure the RMA number(s) are written on each carton a minimum of two sides.

DISCRIPENCIES

  1. Any claims for loss or damage must be made directly to the carrier by the shipper. CTX will notify the customer within 2-4 business days of any damage or non-CTX product received.
     

  2. CTX reserves the right to refuse any shipment which is suspected of damage.
     

  3. Large multimedia CRT monitors (21" and up) received by standard small parcel shipping, CTX reserves the right to refuse without inspection.
     

  4. A product which has the serial number label missing, tampered with or altered will be refused for service. Customer will be required to pay for return shipping.

 

 

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